Q: How do I become an admin of my TAPGroup?

Your profile public must be public. Head to your profile page by clicking on the avatar or profile picture located in the upper right corner of the screen. Once you've chosen 'Profile' from the dropdown menu (you're now on your profile page) you'll notice three vertical dots (ellipses) on the right side of your cover photo, also known as a 'Show More' icon. Click on the ellipses and choose to make your profile public.
If we have created your group for you email support@tapmissoula.com to let us know your account is public. We'll give you admin permissions for your TAPGroup along with an official group admin label and notify you when it's completed.
If you created and submitted your group through TAPGroup page, once approved you will automatically become admin.

Q: What do I do once I've been granted admin permissions?

Your TAPGroup is similar to a Facebook group, however, TAP® is specifically for the Missoula community. Once you're a group admin you can: 1. Manage member requests. 2. Moderate the discussion. 3. Update the group settings. 4. Create member questions, a set of questions members must ask before joining.

Q: How do I change my group privacy settings?

In the upper right corner of your group page, just below your cover photo, locate the ellipses. Click on the dots followed by 'Group Settings' and 'Info'. Here you will find your privacy tab. You can choose between three settings for your group:
Public: This means that your group appears on our list of TAPGroups page and any TAPMember can join and view content in your group.
Private: Your group appears on our list of TAPGroups page. However, joining requires approval.

Q: How do I change my group photo?

From the same 'Group Settings' and 'Details' tabs mentioned above, click on your current photo to change or delete. Every time you make a change make sure to select 'Save'. Cover image recommended size: 940x280.

Q: Who can invite members to my group?

Within the same 'Group Settings' click on the subtab labeled 'Admin Tools' > 'Member Permissions'. Choose whether all of your group members can invite their network contacts to your group via email or only group admins can perform this task.

Q: How do I control the notifications for our group?

Your notification settings for your group are granular. Again, click on the ellipses below your group cover photo, but this time choose 'Notification Settings' from the dropdown. Toggle between 'Website', 'Email', and 'Mobile App' to set your notifications through each channel.

Q: How do group members control their group notifications?

If a member expresses concern about the number of notifications they're receiving from your group they can turn off their 'Group Notifications'. First, they'll need to click on their profile picture and then choose 'Settings' from the dropdown menu. Next, they will need to scroll to the bottom of the Settings page to the Group Section. Lastly, toggle 'Group Notifcations' to an off position.

Q: How do I moderate the disucussion?

From your 'Discussion' tab find the post you'd like to moderate. On the upper right corner of the POST, again, you'll find ellipses. Click on the dots to choose whether you would like to pin the content to the top of your page, delete, follow, or share on social media.

Q: How do I change my 'About' section?

Click on your 'About' tab. Within the 'About' box click on 'Edit Description' in blue. Change your content and click 'Save'.

Q: How do I make another staff member a Group Admin?

Click on your 'Members' tab. Find the staffer you'd like to make a Group Admin from the list. Please keep in mind the staffer must register and create an account on TAPMissoula first, followed by joining the group. Once the staffer is located, click on the ellipses to the right of their name. Choose 'Make Group Admin'.

Q: How do I remove a member from our group?

Similarly to the action above, head to the 'Members' tab. Click on the ellipses to the right of the member's name. Choose 'Remove from Group'.

Q: How do I share my group on social media?

Again, click on the ellipses just below your cover photo. Choose 'Share' followed by your chosen social media platform.

Q: How do I or another member leave the group?

From the same ellipses mentioned in the previous question, click on 'Leave'.

Q: If my group is private how do I vet incoming member requests to join? (Security Questions)

When a member requests to join your private group you will receive a message to the email connected to your TAP® account. Click on the link and it will take you to your 'member' tab within your group. You can choose to approve or deny their request to join from the member tab.
If you wish to gather more information about the person requesting to join your group prior to approval or denial of their request you can create security questions from your group page. Follow the instructions below to create your security questions.

Go to your group.
Click on the ellipses in the right corner below your group photo.
Click 'group settings'.
Click 'admin tools'.
Click 'edit' under 'membership questions'.
Add your questions.

Once the TAP® member answers your questions and submits their request you will be notified. Again, log in and go to your group > 'member' tab. You will see a notification for 'new member requests' > click the dropdown arrow at the right. Under the name of the pending member click 'show (#) of answers'. The member's answers appear in a pop-up window, review the answers before clicking approve or deny.

Q: If my entity no longer wants a group on TAPMissoula, how do I delete?

You can delete your group at any time, but please keep in mind we do not pro-rate for the subscription period already paid.
To delete your group click on the ellipses located just below your cover photo. Choose 'Delete'. Next head to your My Subscriptions page located in the dropdown menu attached to your profile pic in the upper-right corner of your screen. Click on 'Cancel' to cancel your subscription.
PLEASE NOTE!! ONCE YOU DELETE YOUR GROUP WE CANNOT BRING IT BACK. ALL CONTENT, MEMBERS, COMMENTS, MEDIA, ETC WILL BE GONE.
If you choose to reinstate your group you will have to START OVER.

Q: Can I place ads in my group?

We are a small business. Any ad in the form of a post placed within a group by a group admin or member will be deleted. Only TAP®-authorized ads and sponsorships may be placed by TAP® staff members within free TAPBasic groups. Paid groups are ad and sponsorship-free.

Q: How can my group land at the top of your directory?

Groups with the most recent activity will be placed at the top of our directory in ascending order. The more you post in your group, engage with your group members, and increase your member count by inviting those in your network the higher you rank. Our directory is visible to the public and gains exposure from all our site traffic, not just our members. TAPMissoula currently has a 97% conversion rate with a 9-minute bounce rate (both are WAY above industry standard). We engage quality traffic and we hope you will take advantage by utilizing your group to its full potential!